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Every staff member was friendly and a pleasure to do business with. Carlos, Perry, Sean and a special shout out to Chris Sawyer. The team was professional, knowledgeable and helpful. Thank you all guys and looking forward to my next visit.
I worked with Dave Rosenberg on my first HD purchase. The entire team was welcoming, very easy to work with , and made the 2 hour drive to Boston HD well worth the trip.
I am impressed to see a Harley Davidson so close to a city with horrible traffic 90% of the time. I am an often returning customer of the Harley Davidson Boston location, and I have used all of their services. I attended the basic rider course earlier this year hand learned a lot about proper operation, some maintenance, riding techniques, and most importantly safety. Our instructor Sheryl was extremely patient and shared a lot of her experiences to the class. I still keep my journal and pen on my bike even though it’s almost full already. The course includes a written test and a riders test. After the course they were able to provide me with all of the necessary paperwork in order for me to get my license. Being an official residence from outside of Massachusetts, they were very helpful to provide me information on the process.
The dealership is amazing. They do have a large selection of used and new bikes. Word of advice, do not buy the first bike you sit on, get the bike that you cannot take your eye off of . . . but make sure it’s comfortable. I got my first motorcycle from this location, and I am glad I followed this advice a fellow biker gave me. My Road King Classic felt like a steal because it was such a great price. David was my sales person and he truly made me feel like part of the Harley Davidson Family. He introduced me to almost every employee at each department, gave me advice and tips from his experiences and others, and went out of his way to make sure I got the best customer experience. Thank you Dave!
The financial department offers great interest rates on both used and new bikes. I recommend using them as opposed to your bank. I personally used my bank for financial payments and am kind of upset at myself for doing so (long story, involves the gov. shutdown). The sales department has a large selection of gear, safety equipment, and merchandise all for good prices. I do recommend signing up for their MVP as you get so many discounts which makes the pricing that much more impressive.
The motorcycle parts and accessory department (I am not sure if it is actually called that, but typing it felt right) will work to get your orders in at the soonest availability if they do not have it in stock. This is probably my favorite department at this location as I always get great customer service. I will be swinging by here more often in the winter while the bike is in storage for further customizations.
The service department surprised me. Having this being my first bike, I was expecting to get ripped off at the service department like every car maintenance shop, not here though. I received great customer service, and the maintained was completed fast. Under-promise and over deliver, and not as expensive as I was expecting. Overall, this is a great Harley location. Ride safe google users.
The inventory was great. Quality of the bikes is awesome. What make Boston Harley-davidson is the Superb customer service. From the sales person, George , to the financial person and also the other people that work there. All where great. I will be returning if I need anything for the bike.